Terms & Conditions

Welcome to Medusa Luxury Spa, Raipur!


By accessing our services, you agree to comply with the following terms and conditions. Please read them carefully to ensure a smooth and enjoyable experience.

1. General Guidelines

  • Our services are available to customers aged 18 and above.
  • Clients are required to book their appointments in advance to secure their preferred time slots. Walk-ins are accommodated based on availability.

2. Payments and Refunds

  • No Refund Policy: All payments made for spa services, packages, and memberships are non-refundable.
  • Membership Cancellations: Membership cancellations will not result in any refunds. We encourage clients to utilize the benefits of their membership within the validity period.
  • Pricing After 9:00 PM: After 9:00 PM, our prices may vary. Clients are requested to contact us directly for details regarding pricing for services booked during this time.

3. Appointment Scheduling and Cancellations

  • Appointment Timings:
    Membership holders can book appointments between 11:00 AM and 8:30 PM only. Kindly plan your visits within this time frame.
  • Rescheduling or Cancellation:
    • Appointments can be rescheduled at least 24 hours in advance, subject to availability.
    • No-shows or cancellations made within 24 hours of the appointment will result in forfeiture of the service for that session.

4. Membership Terms

  • Memberships are valid for a specific period as mentioned at the time of purchase. Extensions are not permitted unless otherwise specified under promotional terms.
  • Membership benefits, including complimentary sessions or discounts, cannot be transferred to others.

5. Conduct and Policies

  • To maintain a relaxing environment, clients are expected to adhere to our spa etiquette. Disruptive behavior or misconduct will result in the immediate termination of the session or membership without a refund.
  • The spa reserves the right to refuse service to individuals who do not comply with these terms.

6. Liability

  • Medusa Luxury Spa is not responsible for the loss of personal belongings or valuables during your visit.
  • Clients with medical conditions or allergies should disclose them prior to receiving services. The spa is not liable for any adverse reactions resulting from undisclosed information.

7. Changes to Terms

  • Medusa Luxury Spa reserves the right to update or modify these terms and conditions at any time without prior notice. Clients are encouraged to review the terms periodically.

For further assistance or queries, please contact us directly at info@medusaluxuryspa.com.

Thank you for choosing Medusa Luxury Spa, Raipur. We look forward to pampering you!